The University of West Georgia provides wireless access to its students, faculty, staff, and guests through WelcomeWest to the SecureWest wireless network. 

If you have any questions or require assistance please contact the ITS Service Desk at (678) 839-6587.

  • Connecting to the UWG Wireless Network
    Students, Faculty, Staff
    1. Connect your PC, tablet, or smart phone to WiFi network "WelcomeWest" using the instructions provided by your device manufacturer. Once connected your device will automatically launch your preferred internet browser and open the site https://webauth.westga.edu/. If it does not open automatically then navigate to and open your preferred browser. You will be redirected to the WelcomeWest portal. If you are not redirected then navigate to the WelcomeWest portal page by entering https://webauth.westga.edu/ into your browser's address bar.
    2. Click or tap the "Student/Faculty/Staff" button.
    3. Enter your UWG ID and Password in the fields provided to generate a wireless Access Key. If you already have a key, your assigned key will be displayed.
    4. Click or tap the "Get Key" button. You will be given an Access Key.
    5. Connect your PC, tablet, or smart phone to WiFi network "SecureWest" using the instructions provided by your device manufacturer.
    6. Enter the Access Key.
    7. That's all there is to it! You now have network access until the expiration time listed in the email you received.
    Guests
    1. Connect your PC, tablet, or smart phone to WiFi network "WelcomeWest" using the instructions provided by your device manufacturer. Once connected your device will automatically launch your preferred internet browser and open the site https://webauth.westga.edu/. If it does not open automatically then navigate to and open your preferred browser. You will be redirected to the WelcomeWest portal. If you are not redirected then navigate to the WelcomeWest portal page by entering https://webauth.westga.edu/ into your browser's address bar.
    2. Click or tap the "I'm a guest" button.
    3. Enter your name, email address, and cell phone number to generate a wireless Access Key.
    4. Click or tap the "Get Key" button. Your Access Key will be generated and sent to the email address and cell phone number provided. Standard data and messaging rates may apply. For security purposes the Access Key will be sent as a text message (SMS) to the cell phone number provided. We require you provide a valid United States cell phone number that is capable of receiving text messages.
    5. Connect your PC, tablet, or smart phone to WiFi network "SecureWest" using the instructions provided by your device manufacturer.
    6. Enter the Access Key we sent to your email and phone.
    7. That's all there is to it! You now have network access until the expiration time listed in the email and text you received.
      Contact the ITS Service Desk at (678) 839-6587 if you have any questions.

    Use the key we sent you to connect to the SecureWest wireless on all of your devices. This is your private key, so do not share it with anyone. If you forget your key, or have reason to believe that your key has been compromised, just come back here, and use the same email and phone number to generate a new one.

  • WiFi Use Guidelines

    For information on how to connect, visit the https://www.westga.edu/its/wireless.php page. 

    Maintaining a solid WiFi network is a shared responsibility.

    The WiFi network is a critical campus resource. All users share responsibility for protecting the integrity and security of the network. Interference from personal wireless equipment can limit network access. Use of unauthorized (rouge) WiFi access points poses a security risk to the University of West Georgia’s computing environment.  Non supported IoT devices within close quarter spaces like dormitory rooms can lead to major performance and service degradation.  It is the responsibility of Information Technology Services (ITS) to ensure that wireless devices are properly installed and administered to manage both performance and security risks.

    Only ITS should deploy wireless access points on campus.

    Personal wireless access points (WAPs) will interfere with UWG WAPs causing signal degradation and connectivity issues for those nearby.

    Personal wireless devices (e.g. Mobile Hot Spots, Mi-Fi, phone tethering, unauthorized wireless access points, WiFi streaming devices, WiFi printers, etc.) significantly and negatively affect the UWG campus WiFi environment.

    ITS personnel will periodically scan for personal wireless access devices. If an unauthorized WAP or Mi-Fi is identified, ITS personnel will open a ticket in the Housing & Residence Life ticket system and attempt to contact the appropriate individual to address the WiFi issue in that location. If contact cannot be made, the device will be disconnected digitally at the network level. The same applies to WiFi printers. Printers on UWG campus should have WiFi connectivity disabled and be connected with a local USB printer cable.

    Help ITS improve campus WiFi service by contacting Housing & Residence Life.

    If you have concerns about WiFi connectivity, please contact the Housing & Residence Life Help Request Center (https://www.westga.edu/campus-life/housing/help-request-center.php). Please include details such as locations, times of day, and work that is being interrupted by WiFi connectivity issues. This detailed information will enable HRL and ITS to engage the right personnel and tools to troubleshoot problems and implement solutions.

  • Wireless Availability
    Wireless coverage can be found throughout the campus. Wi-Fi is currently available in every classroom and administrative buildings on campus as well as buses. A detailed listing of the existing wireless hotspot locations can be found on our Wireless Access Points page.
  • Wireless Security
    When you are connected to the WelcomeWest wireless network, your wireless transmissions are encrypted between your wireless device and the wireless access point it is connected to. This is referred to as "over-the-air" encryption. Any communication your wireless device has between any computer, web site, mail server, etc. is not by default secured. This means that any unencrypted data sent over the network may be intercepted by malicious users. You can verify that a web site has encryption enabled by looking for the "padlock" symbol in the corners of your browser window. It is your sole responsibility to ensure that any information you send over the wireless network is secure.
  • Using Eduroam Wireless Networks

    What is Eduroam

    Eduroam is a wireless network that allows you to connect to the internet at any other institution that offers access to the Eduroam wireless network by logging in with your University of West Georgia email address and password. This allows you to travel to a variety of universities, both in the United States and internationally, and access the internet wirelessly without needing to request a guest account.

    A complete list of participating U.S. institutions can be found by viewing Eduroam's locator map.

    Instructions


    Windows 10 OS Instructions
    1. Click on the Network icon on the lower-right of the screen. This icon looks like a set of signal bars.
    2. Click on "eduroam" in the wireless network selection pop-up.
    3. Click on the "Connect" button to begin connecting to the eduroam network.NOTE: Your username is your UWG email address. NOTE: You must include the @my.westga.edu or @westga.edu in the username field. Your username can not contain any spaces.
    4. Your password is your normal UWG password.
    5. Click "Next".
    6. If you see a notification asking if you would like to trust a certificate, click "Accept", "Join", "Connect", or a similarly affirmative button to connect your device to the network.
    MacOS Instructions
    1. Click the "Wi-Fi" icon on the upper right corner of the screen.
    2. Click "eduroam".
    3. Enter your UWG email address as your username and your normal UWG password. NOTE: You must include the @my.westga.edu or @westga.edu in the username field. Your username can not contain any spaces.
    4. Click "Join".
    5. If this is the first time connecting to eduroam, you will be asked to accept or trust the security certificates. Click "Accept", "Trust", or "Join"
    iPhone Instructions
    1. Open the Settings app
    2. Tap the "Wi-Fi" menu option
    3. Tap "eduroam".
    4. Enter your UWG email address as your username and your normal UWG password. NOTE: You must include the @my.westga.edu or @westga.edu in the username field. Your username can not contain any spaces.
    5. Tap "Join".
    6. If this is the first time connecting to eduroam, you will be asked to accept or trust the security certificates. Click "Accept", "Trust", or "Join".
    Android Instructions
    1. Open the Settings App
    2. Tap the "Wi-Fi" menu
    3. Tap "eduroam".
    4. EAP Method: PEAP
    5. Phase 2 Authentication: MSCHAPV2
    6. CA certificate and User certificate may be "Unspecified" or "Do Not Validate" or something like system defaults if "Unspecified" is not an option.
    7. Enter your UWG email address as your username and your normal UWG password. NOTE: You must include the @my.westga.edu or @westga.edu in the username field. Your username can not contain any spaces.
    8. Tap "Join".
    9. Once finished, tap the "Done", "Connect", "Next", or similarly affirmative button to finish connecting to eduroam.